Welcome to Omex Automation. This Privacy Policy explains how we collect, use, and protect your information when you use our website, IoT products, mobile applications, and cloud dashboard services.
By using our services, you agree to the collection and use of information described in this policy.
We collect only the minimum data required to provide and improve our services.
| Data Type | Purpose | Status |
|---|---|---|
| Phone Number | Authentication via Firebase Phone Auth — verifies user identity securely. | Collected |
| Device ID & Model | To identify and manage connected IoT devices in your account. | Collected |
| OS & App Version | Compatibility, performance improvements, and crash reporting. | Collected |
| Device Telemetry | Voltage, current, and status data from automation hardware for monitoring. | Collected |
| Payment Data | — | ✓ Not collected |
| Location Data | — | ✓ Not collected |
| Use Case | Description |
|---|---|
| Secure Authentication | Verify user identity via OTP before granting access to devices and dashboards. |
| Device Management | Associate devices to accounts, manage remote control, and display live telemetry. |
| Service Improvement | Analyze usage patterns to optimize firmware, UI, and system performance. |
| Alerts & Notifications | Send alarm events — mains failure, DG fault, low battery — to the registered user. |
We do not sell, trade, rent, or share your personal information with third parties for any commercial purpose.
| Circumstance | Details |
|---|---|
| Infrastructure Providers | Google Firebase (authentication, database) — subject to Google's Privacy Policy. |
| Legal Requirements | If required by applicable law, court order, or government authority. |
All data transmission is encrypted via TLS/SSL. Authentication uses Firebase's secure OTP-based phone verification. Device communication runs over MQTT with TLS on port 8884. We do not store plaintext credentials or sensitive tokens.
While we apply industry-standard security, no internet transmission is 100% secure. Contact us immediately if you suspect unauthorized access.
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Correction | Request correction of inaccurate or incomplete data. |
| Deletion | Request deletion of your personal data from our systems. |
| Withdraw Consent | Withdraw consent at any time (may affect service availability). |
For any privacy questions, data requests, or concerns — we respond within 30 business days.
Omex Automation
Founder: Mr. Anand Giri
Email: anandtech222@gmail.com
Support: support@omexautomation.com
Website: omexautomation.com
🇮🇳 Made in India · Engineered in India